Ride-Hailing: Bike, car, rickshaw, and premium vehicles.
Courier Delivery: Parcels up to 30kg.
Goods Transport: Items over 30kg via trucks, pickups, and commercial vehicles.
Fare Model
A recommended fare is automatically calculated by the system.
Passengers may only increase the fare — they cannot reduce it.
Drivers may request up to 10% extra for rides and couriers.
Drivers may request up to 15% extra for goods transport.
The final fare is mutually agreed within these limits to ensure fairness and transparency.
User Responsibilities
Provide accurate pickup and drop-off details.
Ensure timely payment for services.
Treat drivers with respect and courtesy.
Driver Responsibilities
Maintain vehicle condition and cleanliness.
Arrive on time for pickups.
Handle goods and passengers safely and professionally.
Cancellation Policy
Bookings may be cancelled before the driver arrives.
Cancellation charges may apply depending on service type and timing.
Limitation of Liability
Ride All (Private) Limited is committed to user safety and support.
In case of accident, damage, or emergency during a ride or delivery, users are advised to immediately tap the Safety button in the app and call 15 (Police Helpline).
Our support team is also available to assist during operational hours.
While we strive to ensure safe and reliable service, Ride All (Private) Limited is not liable for:
Delays caused by traffic or unforeseen events
Damages or losses caused by third-party drivers
Minor damages or service disruptions
We encourage users to report any issues promptly so that we can take appropriate action and maintain service quality.
