At Ride All (Private) Limited (“RideAll”), we strive to maintain a fair and reliable platform for both Drivers and Passengers. This Refund & Cancellation Policy outlines the rules regarding ride cancellations, penalties, and wallet balance refunds.
When a Driver accepts a ride request, the Passenger relies on them to arrive. To ensure reliability:
If a Driver accepts a ride but subsequently cancels it without a valid reason, a penalty equivalent to 40% of the expected platform commission for that ride will be deducted from the Driver’s RideAll Wallet.
The remaining 60% of the expected commission fee will not be charged and remains in the Driver’s Wallet.
If a ride is cancelled due to a technical error from the RideAll app, the deducted commission will be fully reversed to the Driver’s wallet.
RideAll does not provide financial compensation to Drivers if a Passenger cancels the ride after acceptance or fails to show up at the pickup location. However, RideAll may review cancellation patterns and take appropriate action against users who repeatedly cancel rides without valid reasons to ensure fairness on the platform.
Proactive Safety Measure: To prevent the loss of time and fuel, RideAll instantly shares the contact numbers of both the Driver and the Passenger as soon as a ride is accepted. Drivers are strongly advised to call the Passenger to confirm the ride and pickup details before driving to the location.
Funds added to the RideAll Driver Wallet are intended for platform usage and are typically non-refundable during active use. However, we provide refunds under the following conditions:
Technical Errors & System Issues: In the event of system glitches, duplicate charges, or verified technical errors from the RideAll app, users may request a refund. Our support team will review the case and process the wallet refund accordingly to ensure fairness.
Account Deletion: If a Driver decides to permanently leave the platform, they can request a refund of their remaining unused RideAll Wallet balance by contacting our Support Team and completing the required identity verification. If the Driver submits the account deletion request without contacting Support for wallet refund verification, then the remaining wallet balance will be permanently forfeited and cannot be recovered.
Verification & Processing: Upon receiving a deletion and refund request, our Support Team will contact the Driver to verify their identity (via CNIC and registered Phone Number). Once approved, the account will be permanently deleted, and the remaining wallet balance will be refunded to the Driver’s original top-up method (e.g., JazzCash, EasyPaisa), subject to standard bank processing days.
Special Cases: Users may contact support at any time to request a review of their wallet balance in case of exceptional circumstances, and RideAll reserves the right to process refunds where deemed appropriate.
We understand that misunderstandings and errors can happen. There is no strict time limit to report an issue. If a Driver or Passenger believes a penalty was unfairly charged or wishes to raise a dispute regarding a cancelled ride, they can contact our Support Team at any time.
Our team will review the ride logs, communication history, and GPS data to make a fair decision and reverse penalties if justified.
For refund-related inquiries, please contact us at:
📞 Phone: +92 3711499984
📧 Email: support@rideallpk.com
Ride All (Private) Limited (“Ride All”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights.
+92 3711499984
support@rideallpk.com
Head Office: 36 No Shop, Commercial Block, Main Boulevard, Military Account Society, College Road, Lahore, Punjab, Pakistan
© 2026 RIDE ALL (PRIVATE) LIMITED